Digidesign Assurance Contracts
Digidesign now offers the Support Assurance program (formerly called Digidesign Passport Services). The Support Assurance program enables you to extend technical support for hardware and software products with one of three levels of enhanced phone support and repair/replacement coverage.
Also available are new Hardware Assurance options (sold separately) to extend the warranty on your Digidesign hardware.
Digidesign Support Assurance
US & Canada Only
Available on the DigiStore in the following category:
Premium 24/7 Support Assurance
Digidesign Premium 24/7 Support Assurance gives you immediate toll-free phone access to comprehensive Digidesign Technical Support, around the clock for a full year, plus a range of other support benefits such as free upgrades.
Prices for Premium 24/7 Support Assurance range from $599 to $4399 depending on your Digidesign system. Click on view details on the DigiStore to select the contract that applies to your system.*
Priority Support Assurance
Extend your complimentary phone-based product support for a year past the warranty period. Priority Support Assurance gives you toll-free phone access to comprehensive Digidesign Technical Support, and priority access to senior support staff, for a full year. Get support fast for your Pro Tools Core and expansion cards, hardware interfaces and peripherals, and software.
Prices for Priority Support Assurance range from $350 to $2899 depending on your Digidesign system. Click on view details on the DigiStore to select the Priority Support Assurance that applies to your system.*
Standard Support Assurance
Digidesign Standard Support Assurance offers an easy and effective way to extend the complimentary phone-based technical support coverage on your Digidesign products for a full year past the warranty period. Standard Support Assurance is all-inclusive coverage for Pro Tools Core and expansion cards, interfaces and peripherals, and software.
Prices for Standard Support Assurance range from $150 to $799, depending on your Digidesign system. Click on view details on the DigiStore to select the Standard Support Assurance that applies to your system.*
*If you own more than one system, you will need to buy a separate Support Assurance contract for each system. Each additional contract is 60% of the price of the first Support Assurance contract.
How to Purchase
Support Assurance Contracts are available in the United States and Canada from the DigiStore, your Digidesign Dealer or Digidesign Telesales at 1-800-333-2137 (Monday through Friday 8.30AM to 5.30PM PST).
Digidesign Hardware Assurance
Available Worldwide Except for Europe (available in Europe Q206)
The Digidesign® Hardware Assurance option lets you extend the worry-free warranty period for your new Digidesign hardware product for a full year after your original hardware warranty expiration date. Enjoy the same outstanding Digidesign repair and replacement services for twelve more months.
Terms and Conditions
The Digidesign Hardware Assurance program is available for nearly all currently shipping Digidesign hardware products. You can purchase the extended warranty at any time during the product’s initial warranty period. Currently, the Digidesign Hardware Assurance program offers only a one-year extended warranty. The additional year of warranty coverage is added to existing warranty coverage.
The optional extended warranty grants the original purchaser an additional year of warranty (after the initial product warranty expires) on the same terms outlined in the ONE-YEAR LIMITED WARRANTY ON HARDWARE printed on your registration card.
How to Purchase
Hardware Assurance Contracts are available on the DigiStore in the following category:
Technical Support | Customer Service | Answerbase | Digidesign User Conference
Compatibility Documents | Technical Document Library | Software Downloads