Digidesign Customer Service Administration Archive

Current support information is available at www.Digidesign.com.
Please Note: These pages will not be updated and may contain broken links.

Pro Tools 7 Information

Pro Tools HD 7, Pro Tools LE 7, and Pro Tools M-Powered 7 software are now available. For information about Pro Tools 7, including Upgrades and Updates, please see the following:


Pro Tools LE Upgrades & Updates

Pro Tools HD Upgrades & Updates

  • Pro Tools 6.4 and higher for HD systems is a paid upgrade from Pro Tools 6.2.x and lower
  • If you do not already own Pro Tools 6.4 or higher for HD systems, you would need to purchase the Pro Tools HD 7 Upgrade to upgrade from Pro Tools 6.2.x or lower:
  • All Upgrades sold on the DigiStore and at Digidesign Dealers are full installers that do not require any previous installation of Pro Tools

Ignition Pack

Other Updates

Education, Training, Troubleshooting

  • Technical Support Section
    Technical Document Library, FAQs, Answerbase, and more

  • Digidesign Training & Education
    This section will help you find the resources to learn Pro Tools in the way that's best for you — by studying on your own, by taking a class, or by enrolling in a Digidesign certification program.

  • DiSK
    Watch instructional videos, read getting started materials, download loops, learn tips and tricks, and much more

  • DigiZine
    Our online educational magazine from Digidesign and Pro Tools Users, with Pro Techniques, LE Boot Camp, and more. Lots of tips, tricks, and tutorials for all skill levels.

  • Educational Links We Like
    Links to all of the above resources and more, compiled by Digi Support, including links to Pro Tools QuickTime Tutorials & QuickTips, Educational Resources & Recommended Reading.

Registration Alert for Digi 002, 002 Rack, & Mbox 2

Please see the registration alerts on the following page for important information about online registration for recent Digi 002, Digi 002 Rack, and Mbox 2 owners:

MassivePack 4 Activation Deadline

Please Note: If you purchased MassivePack 4 and have not registered the product by completing your online activation of your iLok licenses, you must do so before May 31, 2006*. Digidesign will not be able to provide online authorizations after that date. The MassivePack 4 promotion ended December 20, 2005.

*The previous activation deadline has been extended to May 31, 2006.

  • Please note that you do not have to install the plug-ins until you are ready to do so.
  • The only thing that the online activation of your MassivePack 4 online does is deposit the licenses to your iLok.com User Account.
  • Your iLok.com User ID is the account name that you use when you login to iLok.com, not your password, iLok nickname, or anything printed on your iLok such as the serial number or manufacturing part number of the iLok.

M-Audio Support Information

(August 13, 2004) Avid Technology, Inc. announced today that it has entered into a definitive agreement to acquire Midiman, Inc., doing business as M-Audio — a leading provider of digital audio and MIDI solutions for electronic musicians and audio professionals. There are no plans for changes to customer and technical support. M-Audio customers can continue to receive support by visiting the support section of www.m-audio.com.┬áDigidesign customers should continue to use the support section of www.digidesign.com.

Digidesign Web Resources

  • Digidesign Compatibility Documents
    Includes the latest Pro Tools 6.4 for Mac OS X & Windows XP information

  • Technical Document Library
    PDFs, Manuals & Translated Documents. Includes the "What's New in Pro Tools" docs for newer versions

  • Product Repairs and Modifications
    With new local Authorized Repair Centers

  • Hardware Exchanges
    Our commitment to upgradability provides one of the truly unique benefits of a Digidesign system. Digidesign offers hardware exchanges for two reasons: to help our longtime users get the newest TDM system at a reduced cost, and to allow users to expand the capabilities of their DAW as their needs change.

  • Includes information on hardware exchanges to the new Pro Tools|HD systems and related hardware, as well as upgrades to Pro Tools|24 MIX systems.

  • Digidesign User Conference
    Known as the DUC, where users share tips, opinions, and help answer questions.

  • Answerbase
    Instant Answers to technical questions

  • Download, DigiStore & Website Help
    Help with using the Digidesign websites

Worldwide Contact Information

Pro Tools FREE Policy & Resources

  • Pro Tools FREE Technical & Customer Support Digidesign does not assume any technical or customer support responsibilities for Pro Tools FREE software by phone, email, or fax. The link above has information on the many online resources that are available. Located in the Pro Tools FREE section for downloads and compatibility. Pro Tools FREE requires Mac OS 8.6, Mac OS 9, Windows 98SE, or Windows Me. Pro Tools FREE will not install or run on other systems, including Windows XP, 2000, NT, Mac OS X, or "Classic Mode" in OS X.

Technical Support | Customer Service | Answerbase | Digidesign User Conference

Compatibility Documents | Technical Document Library | Software Downloads