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Digidesign Product Repairs & Hardware Modifications
Spare Parts
Buy Replacement Parts Online at the DigiStore:
Hardware Repairs
All Digidesign hardware is warranteed for a period of 1 year from date
of original purchase from an authorized Digidesign Dealer. Warranty and
non-warranty repairs are available under the following conditions.
Inquiries regarding repairs must be handled
by calling your nearest Digidesign
Technical Support Office in order to determine if an actual hardware
repair is required, and to issue a Return Authorization. Repairs are handled
by Digidesign factory repair facilities (in California, Ireland, and Japan)
or local Authorized Repair Centers*. A valid Return Authorization is required.
In addition to the Digidesign factory repair facilities in California,
Ireland, and Japan, Digidesign now has regional Authorized Repair Centers
(ARCs). Repairs can be obtained for the products listed in the Digi
Product Authorization column below at these ARCs. Repairs under
warranty always require a Return Authorization issued by Digidesign Technical
Support, regardless of whether the repair is handled by Digidesign or
an ARC.
*Notes:
- ARCs do not repair I/Os (interfaces) & cards (except where specified), Avid/Digi hard drives, AVoption|V10, AVoption|XL, AVoption, or Avid Mojo systems. These products can only be repaired at the Digidesign factory repair facilities in California, Ireland, or Japan.
- ARCs listed as authorized for Control Surfaces or All other Control Surfaces are authorized for the following:
- ProControl product family
- Control|24
- Digi 002 (although not a control surface, these facilities also are authorized for Digi 002 Rack)
- Command|8
- ARCs listed as authorized for ICON are authorized for the following control surfaces:
- D-Control product family
- D-Command
- ARCs listed as authorized for VENUE are authorized for all VENUE Live Sound Environment products
Authorized Repair Centers ARC List
Country |
Name |
Phone |
Address |
City |
State |
Zip |
Email Address/Website |
Digi Product Authorization |
USA |
Advanced Musical Electronics |
(310) 559-3157 |
8665 Venice Blvd. |
Los Angeles |
CA |
90034 |
Email:
[email protected]
|
- ICON
- All other Control Surfaces
- VENUE
|
USA |
Ground Control Professional Audio |
(954) 746-4896 |
10242 N.W. 47th Street, Suite 21 |
Sunrise
(Miami area)
|
FL |
33351-7903 |
Email:
[email protected]
|
- ICON
- All other Control Surfaces
- VENUE
- I/Os
- Cards
|
USA |
Crossover Entertainment Group, Inc. |
(404) 352-3716 |
1310 Ellsworth Industial Blvd. |
Atlanta |
GA |
30318 |
Email:
[email protected]
Fax: (404) 352-4403 |
- ICON
- All other Control Surfaces
- VENUE
|
USA |
Advanced Lighting and Sound
New address & phone:01/01/06 |
(248) 298-2995 |
2722 Elliott |
Troy |
MI |
48083 |
Email:
[email protected] Website:
www.go-als.com
Fax: (248) 298-2996
|
- ICON
- All other Control Surfaces
- VENUE
|
USA |
Thermal Relief Design, Inc.
(New Address as of October 1, 2004) |
(702) 395-7005 |
Cheyenne West Corporate Center, 2750 W. Brooks Ave. Ste 106 |
North Las Vegas
|
NV |
89032 |
Email:
[email protected] Website:
www.thermalrelief.com
|
- ICON
- All other Control Surfaces
- VENUE
|
USA |
dBm Pro Audio Services
|
(866) 629-0326 |
320 West 37th Street, Suite 501 |
New York |
NY |
10018 |
Email:
[email protected]
|
- ICON
- All other Control Surfaces
- VENUE
|
USA |
Allpro Electronics |
(615) 833-1810 |
1004 East Thompson Lane |
Nashville |
TN |
37211 |
Email:
[email protected]
|
- ICON
- All other Control Surfaces
- VENUE
|
USA |
Technical Services Co |
(972) 421-4230 |
2480 Southwell Rd |
Dallas |
TX |
75229 |
Email:
[email protected]
Fax: (972) 421-4230 |
- ICON
- All other Control Surfaces
- VENUE
|
USA |
Condor Electronics
|
(206) 633-5190 |
125 North 36th Street |
Seattle |
WA |
98103 |
Fax: (206) 633-0803 |
- ICON
- All other Control Surfaces
- VENUE
|
Australia |
Technical Workshops Pty Ltd. |
61-3-9866-6655 |
109 Commercial Road |
South Yarra |
VIC |
3141 |
Email:
[email protected]
|
- ICON
- All other Control Surfaces
- VENUE
- I/Os
- Cards
|
Belgium |
Amptec |
32-11-281458 |
Duifhuisweg 11 |
Diepenbeek |
|
3590 |
Email:
[email protected]
|
- ICON
- All other Control Surfaces
- VENUE
|
Brazil |
Ground Control |
55-21-2244-6530 |
Rua Marechal Cantuaria, 18 Sobrado |
Rio de Janeiro |
RJ |
22291-060 |
Email:
[email protected]
|
- ICON
- All other Control Surfaces
- VENUE
- I/Os
- Cards
|
Canada |
ADR Technical Ltd. |
1-604-533-8777
and 1-888-283-4620
|
Unit 2-5653 198th Street |
Langley |
BC |
V3A 1G5 |
Email:
[email protected] |
|
Canada |
CEV |
1-514-521-8253 |
3055 Adam Street |
Montreal |
PQ |
H1W 3Y7 |
Email:
[email protected]
|
- ICON
- All other Control Surfaces
- VENUE
|
China |
Hauppton Company |
852-2780-4864 |
Office 4, 15/F., Rightful Centre, 12 Tak Hing Street, Yaumatei, Kowloon |
Hong Kong |
|
|
Email:
[email protected]
|
|
China |
Digital Media Technology Co. Ltd. |
(8610) 8580-6317 |
Room 1512, D-Building, SOHO New Town
No. 88, Jiang Guo Road, Chaoyang District |
Beijing |
|
100022 |
Email:
[email protected]
Website:
www.dmtpro.com
Fax: (8610) 8580-6318 |
- ICON
- All other Control Surfaces
|
China |
Digital Media Technology Co. Ltd. |
852-2721-0343 |
Unit 1102, 11/F, Yee Kuk Industrial Centre, No. 555 Yee Kuk Street, Cheung Sha Wan, Kowloon |
Hong Kong |
|
|
Email:
[email protected] Website:
www.dmtpro.com
Fax: (852) 2366-6883
|
- ICON
- All other Control Surfaces
|
Finland |
Soundata Oy |
358-9-4769-3300 |
Hämeentie 157 |
Helsinki |
|
560 |
Email:
[email protected]
|
- ICON
- All other Control Surfaces
- VENUE
|
France |
Meli Son |
33 1 43 0464 73 |
14 boulevard du Mont d'Est |
NOISY LE GRAND |
|
93160 |
Email:
[email protected] Website:
http://melison.free.fr
|
- ICON
- All other Control Surfaces
- VENUE
|
Germany |
PMS electronics GmbH |
0571 64600 0 |
Große Heide 27 |
Minden |
|
32425 |
Email:
[email protected] Website:
www.pms-electronics.de
|
- ICON
- All other Control Surfaces
- VENUE
|
Hungary |
Digital Pro |
+36 1 383 2481 |
Rona u. 102 |
Budapest |
|
H-1149 |
Email:
[email protected] Website:
www.digitalpro.hu
|
|
India |
Real Image Media Technologies Pvt. Ltd. |
+91 (44) 5204 1505 |
7b Third Street, Balaji Nagar |
Chennai |
|
600 014 |
Website:
www.real-image.com Fax: +91 (44) 5206 0761
|
- ICON
- All other Control Surfaces
- I/Os
- Cards
|
Indonesia |
La Mesa Sound Unlimited |
6221-8318388-89 |
J1. BB no. 20, Kuningan |
Jakarta |
|
12870 |
Email:
[email protected]
|
- D-Control
- Control Surfaces
|
Italy |
C.E.P. s.n.c. |
39-03-3126-0403
|
Via Volta 71 |
Cardano al Campo |
VA |
21010 |
Email:
[email protected]
|
- ICON
- All other Control Surfaces
- VENUE
|
Mexico |
Audio Profesional Ingenieria en Audio Profesional |
52-55236-3482 |
Betunias No. 13, Jardines de la Florida |
Naucalpan |
DF |
53130 |
Email:
[email protected]
|
- Control Surfaces
- VENUE
- I/Os
|
Russia |
A&T Trade |
+7 (095) 796-9262 |
3, bld. 1, Aristarhovsky per. |
Moscow |
|
109004 |
Email:
[email protected]
|
- ICON
- All other Control Surfaces
|
Spain |
SETEM |
+34 93 423 2238 |
Rocafort, 69 interior B-1 |
Barcelona |
|
08015 |
Email:
[email protected] Website:
www.setem.es
|
- ICON
- All other Control Surfaces
- VENUE
|
Sweden |
Sontec Hi-Fi |
+46 8 3110 90 |
Odengatan 100 |
Stockholm |
|
113 22 |
Email:
[email protected]
|
- ICON
- All other Control Surfaces
|
Taiwan |
Audio Solutions Inc. |
886-2-23697668 |
1F, No.6, Lane 56, Sec 3, Hsin Sheng S. Road |
Taipei |
|
106 |
Website:
www.audiosolution.com.tw
|
- ICON
- All other Control Surfaces
|
Turkey |
Compel Electronics Co. |
+90 (212) 224 3201 |
İzzet paşa sokak 36/9 Şişli
|
Istanbul |
|
8026 |
Email:
[email protected] |
- ICON
- All other Control Surfaces
- VENUE
- I/Os
- Cards
|
UK |
Lee Engineering Ltd |
+44 (0)1524 846078 or +44 (0)1524 846070 |
Palatine House, Scotforth Road |
Lancaster |
|
LA1 4SA |
Email:
[email protected] Website:
www.leeeng.co.uk
|
- ICON
- All other Control Surfaces
- VENUE
|
UK |
Technical Earth Ltd. |
44-20-8450-0303 |
Unit G18, Atlas Business Centre, Oxgate Lane |
London |
|
NW2 7HJ |
Email:
[email protected] |
- ICON
- All other Control Surfaces
- VENUE
|
Focusrite Repairs US & Canada
Effective January 1, 2005, Digidesign no longer provides service on Focusrite hardware. Service in the US and Canada will be provided through the new Focusrite distributor: American Music & Sound, 5304 Derry Avenue Suite C, Agoura Hills, CA, 91301. For Focusrite service, call 1-866-FOCUSRITE. Digidesign continues to service the Digidesign/Focusrite co-branded products Control|24, MBox, and Command|8.
If you already have a Digidesign RA number, please send your product to Thermal Relief Design, Cheyenne West Corporate Center, 2750 W. Brooks Ave., Suite 106, North Las Vegas, NV 89032, USA. They will complete warranty service under the existing authorization number.
Hardware Modifications & Chip Revisions
Like repairs, inquiries regarding hardware
modifications such as chip upgrades must be handled by calling
your nearest Digidesign Technical Support
Office in order to issue a Return Authorization. ARCs that have "Cards"
and/or "I/Os" listed under their Digi Product Authorization
column above may also be able to perform the following upgrades.
Hardware modifications/upgrades include:
Notes:
- The above PCI cards (and other older cards) will not work in Power
Mac G5 models, regardless of chip revision. For more information, see
the bottom of this page: G5 & Digidesign
PCI Card Information
- The ADAT Bridge 24-Bit modification for the original ADAT Bridge is
no longer available as of May, 2003 due to parts availability
These modifications handled by Tech Support should not be confused with
the Hardware Exchange Program handled through
Digidesign Telesales/Presales and Digidesign dealers.
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